Refund policy

Returns on personalised items Every Get Etched piece is engraved to order with your wording, so we can't resell it. That means personalised items aren't eligible for a change-of-mind return. Please double-check your spelling, spacing and capitalisation before you order, since we engrave exactly what you type.

If something's wrong with your order If your item arrives damaged, faulty, or engraved differently from the details you submitted, email us within 14 days of delivery with a photo and we'll remake and reship it free of charge, or refund you in full. No need to return the original unless we ask.

Typos Spotted a mistake in your own wording? Email us within 2 hours of ordering and we'll correct it at no cost if we haven't started engraving. After that we may be able to remake it at a reduced cost.

Non-personalised items Blank items can be returned unused within 14 days for a full refund. Return postage is the buyer's responsibility.